Privacy Policy

Privacy Policy

At Radian, we deeply respect your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website (www.radianbd.com), our social media channels, and our services. By using our website or messaging us, you agree to the terms of this Privacy Policy.

1. Information We Collect

• Personal Information: name, phone number, email address, shipping address, billing address

• Payment Details: collected only during checkout through a secured payment gateway (bKash, Nagad, card). We do not store card or account information.

• Order History: products you have ordered, dates, and recipient information

• Device Information: IP address, browser type, device type

• Messages: anything you send us through our website chat, WhatsApp, Facebook Messenger, Instagram, email or SMS, along with the name or username the platform shows us

2. Why We Collect This Information

We use the information above to:

• process and deliver your orders

• contact you about your order or a support request

• send delivery updates by SMS, WhatsApp, Messenger, Instagram or email

• provide a more personal experience, such as relevant offers and suggestions

• improve our website's performance and usability

• comply with legal or regulatory requirements

3. How We Protect Your Information

We take the following measures to keep your data safe:

• all personal and payment-related data travels over SSL encryption

• we do not store your full payment details or your password

• access to data is limited to authorised Radian team members

• we monitor our systems for security vulnerabilities on an ongoing basis

4. Sharing of Information

We share your information only where it is needed to serve you:

• with trusted delivery partners, to complete your order

• with payment gateway providers, to process your transaction

• with legal authorities, where the law requires it

We do not sell, rent, or trade your personal information to third parties for marketing.

5. Cookies and Tracking

We use cookies and similar technologies to:

• improve your shopping experience

• remember your preferences

• understand how our website is used

You can disable cookies in your browser settings, though some parts of the site may not work as well afterwards.

6. Messages You Send Us

We answer customers on WhatsApp, Facebook Messenger, Instagram and the chat on this website. Messages sent through any of these reach the same place, and we keep them so that whoever helps you next can see what has already been discussed. Where you have contacted us before, we may connect that conversation to your order history so we do not ask you the same questions twice.

Some replies are drafted automatically to answer common questions quickly. A member of our team can take over any conversation at any time, and you may ask to speak to a person at any point.

WhatsApp, Messenger and Instagram are operated by Meta. Your use of those services is also governed by Meta's own privacy policy, which we do not control.

If you would rather we did not keep your conversation, tell us — reply to the message or write to radianbd360@gmail.com — and we will delete it.

7. Retention and Deletion of Data

We keep your information only as long as there is a reason to:

• Order records are kept for as long as needed to complete the order, handle returns or refunds, and meet accounting and tax requirements.

• Conversations on WhatsApp, Messenger, Instagram and website chat are kept so we can serve you better on your next order, and are deleted on request.

• Marketing preferences are kept until you ask us to stop, after which we keep only the record that you asked, so that we do not contact you again by mistake.

You may request deletion of your personal data at any time by writing to radianbd360@gmail.com. We will confirm once it is done, keeping only what the law requires us to keep.

8. Children's Privacy

Our services are not directed at children. We do not knowingly collect personal information from anyone under 18. If we discover such data, we delete it.

9. External Links

Our website may contain links to other websites. We are not responsible for their privacy practices, and we encourage you to read their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any change will appear on this page with a new "Last updated" date. Continuing to use our website or message us means you accept the updated policy.

11. Contact Us

If you have any question or request about your personal data or this policy, please contact us:

• Email: radianbd360@gmail.com

• Phone: 01519779378

• WhatsApp: 01519779378

• Address: House 1, Road 2, Lake Pare, Gudaraghat, Gulshan 1, Dhaka, Bangladesh

Your Privacy, Our Promise

At Radian, we believe your personal information should remain safe, secure, and respected — just like the moments you share with us.