Return & Refund Policy

At Radian, your satisfaction is our top priority. We work with love and care to ensure every gift is delivered perfectly. However, if something goes wrong, we’re here to make it right. Please review our Return & Refund Policy below.

1. Eligibility for Returns or Refunds

- We accept returns or offer refunds ONLY under the following conditions:
  - The product was damaged upon arrival
  - The wrong product was delivered
  - The item did not match the description or customization
Requests must be submitted within 24 hours of delivery with proper photo/video proof.

2. Non-Returnable Items

Due to the nature of our products, we cannot accept returns for:
- Fresh flowers
- Personalized/customized items
- Perishable products (e.g., chocolates, cakes)
These items are prepared specially for each order and cannot be resold.

3. Refund Process

- If eligible, refunds will be processed within 3-7 working days.
- Refunds may be issued via bKash, Nagad, or bank transfer.
- We may offer a replacement or store credit instead of refund, based on the situation.

4. Order Cancellation

- Orders can only be cancelled if the request is made BEFORE the item has been prepared or dispatched.
- For same-day orders, cancellation requests must be made within 30 minutes of placing the order.
- Once production or dispatch has started, cancellations are not allowed.

5. How to Request a Return or Refund

To request a return or refund, please contact us within 24 hours of delivery:
📞 Phone: 01519779378
💬 WhatsApp: 01519779378
📧 Email: support@radianbd.com
Please include:
- Order ID
- Reason for return/refund
- Clear photos or videos showing the issue

6. Final Decision

All refund and return decisions are made at the sole discretion of Radian based on evidence and circumstances.
We aim to be fair and supportive, but also protect from misuse.

Thank You

We value your trust in Radian. Your happiness is our inspiration. If we ever fall short, we promise to listen, improve, and serve you better every time.