Shipping Policy

At Radian, we are committed to delivering your gifts with love, care, and on-time. This Shipping Policy explains how and when your orders will be delivered across Bangladesh.

1. Delivery Coverage

- We deliver across all of Bangladesh.
- However, fragile items like fresh flowers and perishable products are only delivered within Dhaka City.
- For remote areas, availability will be confirmed before order acceptance.

2. Delivery Time Slots

- Same-Day Delivery (Dhaka only): Available for orders confirmed **before 12:00 PM** on the same day.
- Next-Day Delivery (Dhaka only): Orders must be confirmed by **8:00 PM** the day before.
- Outside Dhaka: Delivery may take **3-4 working days** depending on the location.
- Regular Delivery in Dhaka: Usually delivered within **1-2 working days**.
- Emergency/Urgent Delivery: Available in Dhaka only with **additional charges** and based on delivery team availability.

3. Delivery Charges

- Dhaka City: Free or minimal charges based on location and product.
- Outside Dhaka: Charges vary by district, weight, and shipping method.
- Urgent or Midnight Delivery: Extra fees apply as per service type.

4. Delivery Conditions

- Please provide accurate delivery information (name, phone number, full address).
- If the recipient is unavailable, we may:
  - Call the sender/recipient
  - Leave it with a trusted person or security (if applicable)
  - Reschedule delivery (additional charges may apply)
- Once delivered successfully, Radian is not responsible for any item loss or damage.

5. Delays & Exceptions

We aim to deliver on time but delays may occur due to:
- Weather conditions, traffic, national events, political unrest
- Delivery to remote areas
- High-traffic occasions (Valentine’s Day, Pohela Boishakh, Eid, etc.)
In such cases, we will contact you to update the revised delivery time.

6. Customized Orders

Customized or made-to-order items (such as name bouquets or combo gifts) may require additional preparation time.
Delivery timeline will be confirmed after design approval.

7. Packaging & Handling

All items are carefully packed to preserve quality, freshness, and presentation.
Fragile items are handled with extra care during transport.

8. Delivery Partners

We use our in-house delivery team for Dhaka City.
For outside Dhaka, we use trusted courier partners like Pathao, RedX, Sundarban, etc.

9. Contact for Delivery Support

If you need help tracking your order or have questions:
📞 Phone: 01519779378
💬 WhatsApp: 01519779378
📧 Email: support@radianbd.com
We are happy to assist you during working hours.

Thank you

Thank you for choosing Radian. We are proud to deliver not just products, but emotions — safely and on time.