Privacy Policy

At Radian, we deeply respect your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website (www.radianbd.com) and our services

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

- Personal Information: Name, phone number, email address, shipping address, billing address
- Payment Details: Only collected during checkout via secured payment gateway (e.g., bKash, Nagad, Card). We do not store card or account information.
- Order History: Products you have ordered, dates, and recipient information
- Device Info: IP address, browser type, device type
- Communication: Emails or messages sent via our website or WhatsApp

2. Why We Collect This Information

- Process and deliver your orders
- Contact you regarding your order or support request
- Send delivery updates via SMS/WhatsApp/email
- Provide personalized experiences (e.g., offers, suggestions)
- Improve our website performance and usability
- Comply with legal or regulatory requirements

3. How We Protect Your Information

- We use SSL encryption to secure all personal and payment-related data
- We do not store your full payment details or passwords
- Access to data is strictly limited to authorized Radian team members
- We continuously monitor our systems for security vulnerabilities

4. Sharing of Information

- Trusted delivery partners to complete your order
- Payment gateway providers for transaction processing
- Legal authorities, if required by law
We do not sell, rent, or trade your personal information with third parties for marketing.

5. Cookies and Tracking

- Improve your shopping experience
- Remember your preferences
- Track website usage for analytics
You can choose to disable cookies in your browser settings, though this may affect your experience on our site.

6. Retention & Deletion of Data

- Complete the order
- Provide support or refunds
- Comply with applicable laws
You may request deletion of your personal data anytime by contacting us at support@radianbd.com.

7. Children’s Privacy

We do not knowingly collect personal information from children under 13. If we discover such data, we will delete it immediately.

8. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. Please read their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page. Continued use of our website means you accept the updated policy.

10. Contact Us

If you have any questions or requests regarding your personal data or this policy, please contact us:
Email: support@radianbd.com
Phone: 01519779378
WhatsApp: 01519779378

Your Privacy, Our Promise

At Radian, we believe your personal information should remain safe, secure, and respected — just like the moments you share with us.